• Minimum 3 years of experience in managerial role • Previous successful experience of establishing new processes and ways of working • Minimum 5 years of experience within commercial area of retail industry (preferably home furnishing industry) with proven results • Previous successful experience of working in multicultural environment including leading remote teams • Fluent in English, both written and spoken • Strong knowledge of strategy development, i.e. how to set direction, create and manage long-term plans, set budgets and goals, and follow up on KPIs • Strong knowledge of partnership development, i.e. how to identify, build and maintain trustful relationships with partners both internally and externally in a responsible way, by selling and sharing an idea to collaborate around • Strong knowledge of industry trends, outlooks and emerging, legislations, requirements and compliance standards in key customer segments • Strong project management knowledge on how to drive from the beginning till the end technologies to achieve organisational goals and objectives • Strong knowledge of stakeholder management • Broad knowledge of key account management and active selling • Broad knowledge of the mechanisms to activate sales and the use of the commercial calendar and relevant associated activities • Broad knowledge of how to identify and realise opportunities for add-ons, cross-selling and up-selling to fulfill customer needs
WHAT YOU'LL BE DOING DAY TO DAY
• Overall responsible for long-term Market IKEA Business strategy supporting Business Plan development and execution in the entrusted market (insights of business customer needs, competitors’ analyses, SWOT analyses of the market) • Take responsibility and be accountable for IKEA Business commercial result and profitability in the entrusted market, set sales, customer KPI and track performance to ensure performance excellence throughout the year • Act as a member of the market management team in the entrusted market and proactively contribute with expertise and IKEA Business strategic priorities to Market plan/output in order to deliver to the common objectives and goals • Communicate strategic direction and Action plan to the IKEA Business market team in the entrusted market and ensure high quality follow up of the set goals and actions in order to ensure outcomes are met • Steer operational excellence and encourage innovative thinking and entrepreneurship approach among IKEA Business market team in the entrusted market to ensure seamless and coherent customer experience across channels • Actively drive acquisition of new business customers through all existing market touchpoints and build up long-term relationships with key accounts in entrusted market to support business growth • Ensure collaboration with Customer Fulfilment in order to secure proper and timely planning and execution of the orders thus ensuring customer satisfaction • Ensure collaboration with Regional Service Business team in order to identify the service offer development potential required by the IKEA Business customers and to develop competitive Service Price and convenience ladder in entrusted market • Together with the Regional Marketing team develop the Marketing, PR & Communications strategy and CRM (customer relationship management) plan for B2B (business-to business) segment to ensure that IKEA is positioned as the partner for IKEA Business • Be responsible for the definition of recruitment needs and standards, securing the right level of competence development, individual goal setting and follow-up of IKEA Business team in the entrusted market to ensure the required number of IKEA Business co-workers is in place and to secure succession contributing to the succession pool on the country level • Be an active player in working on sustainability initiatives within selling thus ensuring sustainability priorities are reflected across offering
OUR TEAM WITHIN IKEA
We deliver sustainable, extraordinary growth by creating a new, unique, inspiring and convenient meeting with the customers. We deliver an omnichannel experience that adds value to many people and inspires the home furnishing movement.