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<Customer Support Centre/ Chiba> Customer Resolution Team Leader, Full-time

Фунабаси, Chiba-ken - Изучите местоположение Клиентский сервис полная занятость

Описание вакании

WHAT YOU'LL NEED TO HAVE

・Business-minded and result-driven with a customer focus.
・Experience working in a highly customer-focused organisation.
・Strong communication skills with the ability to adjust the communication style based on receiver.
・Ability to communicate confidently and clearly in local language(s) and fluent in English. (*above N2 level on JPN)
・You are residential in Japan (with work permission)
・Confident decision-maker.
・Coaching and conflict handling skills.
・Interest for home furnishing.
・Leadership experience.
・Experience from contact centre business or customer service industry.
・Ability to take responsibility and delegate when necessary.
・Ability to find solutions for customers and operational issues.
・Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available.

YOUR RESPONSIBILITIES

・Contribute to the operational implementation of the unit action plan within the team.
・Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
・Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
・Monitor and feedback on working methods, productivity and quality on team and individual level.
・Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
・Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
・Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
・Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
・Be active in the recruitment process of new co-workers.
・Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.

ABOUT THIS WORK AREA

To optimize the customer experience and secure satisfied customers by motivating and inspiring your team in their everyday work using knowledge of the IKEA product range and services and the IKEA customer.

Actively ensure co-workers have knowledge and tools to provide fast and easy customer support.
Monitor that all sales and customer support processes are followed.
Ensure a positive work environment by building team

QUESTIONS AND SUPPORT? LET'S CONNECT!

CSC P&C: ccrecruiting@ingka.ikea.com