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Country Service Operations Team Leader

Пекин, Beijing Shi - Изучите местоположение ИТ и онлайн полная занятость

Описание вакании


Manage Country Technology (Technical Support) function within the team and secure that Digital and IT services are provided in an efficient and effective way.

Secure organizational deliverables according to established IKEA priorities by developing business through people.

Ensure development opportunities for all team members.


• Responsible for the team delivering Country Digital technical support and services to all supported business units following common ways of working
• Create a climate of teamwork, collaboration and togetherness within the team and with Central Group Digital
• Secure alignment with Central Group Digital regarding ways of working and global priorities
• Secure efficiency within the team through simple and cost-efficient ways of working
• Identify and action improvements opportunities in ways of working, share across teams and countries when relevant
• Follow up team and individual performance through KPIs and monitoring following the standards defined by Central Group Digital
• Responsible for local procurements from local vendors and for regularly maintaining contact with local representatives for key global vendors, will work with IMS to ensure procurement processes are followed and ensure local needs are taken into account also by global vendors
• Identify and develop the many talents within the organization to secure succession planning and the future of IKEA
• Responsible for identifying technology-related business needs and ensuring availability of resources and their competence to meet requirements
• Contribute functional expertise to the country organization with budget input, follow-ups and in developing strategy and action plans
• Facilitate an effective dialogue between business organizations and the Country Digital team to ensure business needs are addressed in the right channels

We’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.