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Call Center Business Analyst

Балтимор, Мэриленд - Изучите местоположение Исследования и аналитика полная занятость

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Why we will love you

You care about making a positive impact in the world.  You understand greatness requires thinking differently.  An inclusive and accepting work environment is important to you.   

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness.  Join our team and start a better life for yourself.

What you'll be doing day to day

You will work within the US Call Center to analyze data on performance to make decisions for business operations. You will also share these details globally to support the overall business.

• Provide relevant, user-friendly business information, promoting standardized reporting and securing competence in the organization/unit (as applicable) to allow for analysis and understanding of performance and for making optimal decisions.
• Perform data analysis to identify trends, opportunities and potential risks, and present them in an understandable and actionable manner at a country/unit level (as applicable).
• Support retail/country (as applicable) business navigation partners in achieving a healthy profits and loss through key performance analysis and evaluation.
• Use the understanding of how information is applied today, to determine the future needs of reporting at unit and country level.
• Be an ambassador for global business information solutions and common tools as well as the production of ad hoc reports when standard solutions are not available.
• Secure the multi-dimensional view of the business, when conducting the necessary analysis, to evaluate retail performance with the customer in focus

Our team within Ikea

We are transforming how we meet our customers across all touchpoints to be seamless, effortless, and enjoyable. Connecting with IKEA in the ways customers need has never been more important to us. We also know that our customers demand increasing levels of accessibility from wherever they are and that has led to creating a transformed and very capable customer channel at IKEA.

Apply now!

JOB TYPE - Permanent, Salaried
The pay range for this role is $58,429-$84,554


• 1-3 years of experience within retail with a strong understanding of commercial and financial processes
• 1-3 years of experience of implementing new ways of working using proven solutions to create efficiency within a call center environment
• 1-3 years of experience in data analysis, developing metrics and projections based on data results
• Ability to take in new information, compile, organize, analyze and make relevant conclusions from substantial amounts of data

If you don’t recognize yourself in all these points, you might still be an excellent candidate for the role. We like to think long-term and invest in people’s development together with us.